FAQs
Answers to questions on your stay at the Covo dei Saraceni
To help you plan your trip, we have gathered answers to the most frequently asked questions. Here you will find detailed information on accessibility, policies on children, luggage handling and everything you need to know to prepare for your trip and enjoy your holiday with complete peace of mind.
Bookings
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How do I make a booking?
Our online booking system is the best and most convenient way to book your stay at Covo dei Saraceni. If you have any questions, don't hesitate to get in touch by email at reservations@covodeisaraceni.it or by phone on +39 089875400
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Will I receive a confirmation from the hotel once I’ve made the booking?
Yes, you will receive a booking confirmation along with an email containing information about all the services our hotel offers.
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What is the cancellation policy?
Terms and conditions may vary depending on the type of offer. With non-refundable bookings, payment is made at the time of booking, and it is not possible to cancel or change the booking dates.
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Which credit cards are accepted to secure my booking?
We accept Visa, Mastercard, Amex and Diners credit cards.
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Why do I have to give out my credit card details when booking?
A credit card number is required to secure the booking.
Services
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Is the reception open 24 hours a day?
Yes, our reception is open 24 hours a day.
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What are the check-in and check-out times?
Check-in is from 3:00 p.m., and check-out is by 12:00 noon.
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Do all the rooms have a sea view?
Yes, our rooms are all sea view overlooking the splendid Baia di Positano.
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Is it suitable for families?
Yes. Please get in touch if you have any questions, and we’ll help you find the best solution.
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Are there any cots or extra beds available?
Yes, please get in touch if you have any questions and we’ll find the best solution.
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What types of amenities are included in the rooms?
Le camere dispongono di accappatoi, minibar incluso nel prezzo e rifornito giornalmente, bollitore con thè e tisane, biancheria da bagno 100% cotone, asciugacapelli, TV, set cortesia. Per ulteriori informazioni, si prega di visitare le nostre pagine hotel per ogni camera.
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Do you allow pets?
Yes, we are happy to welcome small pets.
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Does the hotel have Wi-Fi?
Yes, Wi-Fi is available free of charge throughout the hotel.
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Do you have a lift?
Yes, we have a lift that serves the entire hotel.
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Do you have a pool?
Yes, we have a beautiful outdoor infinity pool on the 5th floor of the hotel, offering incredible views of Positano and the sea. The swimming pool is open every day from 10:00 a.m. to 6:00 p.m. At the poolside, you’ll find VOLAVENTO, our dedicated bar and restaurant.
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Is there a wellbeing centre?
No, but massages in your room are available
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Is private parking available?
We do not have a private car park; the nearest private parking we collaborate with is Parcheggio Di Gennaro. You can book your parking space with porter service and reach us on foot with a short and pleasant walk.
- Will I receive help with organising excursions and guided tours?
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What if I wanted to visit Capri?
A boat can be booked for your exclusive use, with an experienced skipper who will guide you through a day tailored to your wishes and needs. There are landing points for visiting the island by land and boat trips to see Capri from the sea. There will also be stops at the most picturesque spots, where you can enjoy a dip, go for a swim or try snorkelling in the crystal-clear waters of the Mediterranean.
Snacks, soft drinks, towels and snorkelling equipment are always available on board and included in the price.
Visit our Concierge to discover everything we can arrange for you.
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Can I leave my luggage with you?
Yes, we have a luggage storage facility.
Restaurant
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Is breakfast included in the room price?
A generous breakfast buffet is included in the room price and served in the Bougainvillea room. On request, we can provide breakfast in your room for an additional charge.
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What time is breakfast served?
Breakfast is served every day from 7:30 a.m. to 10:30 a.m. If you are leaving very early, please get in touch and we will be happy to provide you with a breakfast pack to take away.
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Is there a special breakfast available for coeliacs or those with specific dietary requirements?
Our buffet is designed to cater for every requirement. Please get in touch if you have any queries.
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What are the restaurant opening hours?
Our Savino restaurant opens at 12 noon for lunch and remains open all day, closing at 10:00 p.m.
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Is it closed on any particular day?
No, our restaurants are always open.
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What kind of cuisine is offered?
Our chef Guido Milo’s cuisine is inspired by the Mediterranean, yet with a contemporary twist.
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Is there any menu for people with a food intolerance?
Of course, feel free to get in touch if you have any questions. We can cater for all dietary requirements.
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How can I book a table at your La Coquille lounge bar, Savino restaurant or Cala Marinai brasserie?
Bookings can be made through the hotel reception.
How to reach us
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What is the nearest airport?
The nearest airport to Positano is Naples Capodichino Airport.
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Can you arrange transport for me from Naples or Rome?
Of course! We can arrange a private transfer from Rome and Naples airports or railway stations. To confirm the transfer, we require a written request sent by email, including your flight or train details (date, time and reference number). The English-speaking driver will wait for you at the arrivals gate or on the platform, holding a sign with your name on it. Please note that the cost of the transport service is paid directly at the hotel by credit card.
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How to get to the hotel from Naples Capodichino
From Naples Capodichino Airport, the easiest and most stress-free way to reach our hotel in Positano is to book a private transfer through our concierge service. You can contact him via Whatsappor email for full details.
Alternatively, you may use public transport to reach Sorrento and then Positano. Therefore, you can choose between:
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BY BUS ONLY
At the airport, take the Curreri coach service towards Sorrento – Terminal 1 exit, buy a ticket on the bus, and you’ll be in Sorrento in about an hour. At the station, take the Sita coach towards Positano-Amalfi; you’ll arrive in Positano in half an hour. The bus stop can be found in the upper part of Positano, so you will need to take a local bus down to the lower part of the town, where the pedestrian zone begins. Upon reaching the start of Positano’s pedestrian zone, you will need to walk about 600 metres to Spiaggia Grande, where the hotel is located. For luggage transport, you can use the porter service (subject to a charge) located at the beginning of the pedestrian zone.
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BY BUS and CIRCUMVESUVIANA
At the airport, take the Alibus – Terminal 1 exit, buy your ticket on the bus. Once you arrive at Piazza Garibaldi Central Station, take the Circumvesuviana train towards Sorrento; you’ll be in Sorrento in about an hour. At the station, take the Sita bus towards Positano-Amalfi; you’ll arrive in Positano in half an hour. The bus stop is located in the upper part of Positano, so you will need to take a local bus down to the lower part of the town where the pedestrian zone begins. Upon reaching the start of Positano’s pedestrian zone, you will need to walk about 600 metres to Spiaggia Grande, where the hotel is located. For luggage transport, you can use the porter service (subject to a charge) located at the beginning of the pedestrian zone.
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How to get to the hotel from Rome Fiumicino Airport ?
From Rome Fiumicino airport, the easiest and most stress-free way to reach our hotel in Positano is to book a private transfer through our concierge service. You can contact him via Whatsapp or email for full details.
Alternatively, you must first reach Napoli, then Sorrento, and finally Positano.
From Fiumicino Airport, take the Leonardo Express, the train that will take you from the terminal to Roma Termini station, where you can catch a train to Naples:
- Eurostar Freccia Rossa (TAV): a comfortable and fast train that takes you to Naples Garibaldi Station in just over an hour.
- Italo (NTV): a comfortable and fast train that will take you to Naples Garibaldi station in just over an hour, departing from either Roma Tiburtina or Roma Ostiense.
- Intercity: these are mid-range trains that connect Rome with Naples in around two hours.
- Interregionali: these are slow trains that pass through towns and cities, stopping at every station, and take around 4 hours to travel from Rome to Naples.
Upon arrival at Naples Central Station (Piazza Garibaldi), follow the signs for the Circumvesuviana line towards Sorrento. You’ll arrive in Sorrento in about an hour; at the station, you’ll find the Sita bus heading for Positano-Amalfi, and it’ll take you half an hour to get to Positano.
The bus stop can be found in the upper part of Positano, so you will need to take a local bus down to the lower part of the town, where the pedestrian zone begins.
Upon reaching the start of Positano’s pedestrian zone, you will need to walk about 600 metres to Spiaggia Grande, where the hotel is located. For luggage transport, you can use the porter service (subject to a charge) located at the beginning of the pedestrian zone.
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How to get to the hotel from Rome Ciampino Airport ?
From Rome Ciampino, the easiest and most stress-free way to reach our hotel in Positano is to book a private transfer through our concierge service. You can contact him via Whatsapp or email for full details.
Alternatively, you can take a bus that will lead you to Roma Termini railway station and from there follow the same directions provided to reach the hotel from Roma Fiumicino
Another option is to travel to Roma Tiburtina station and board one of the Marozzi buses that run between Rome and Sorrento; from there, take the Sita bus towards Positano-Amalfi.
The bus stop can be found in the upper part of Positano, so you will need to take a local bus down to the lower part of the town, where the pedestrian zone begins.
Upon reaching the start of Positano’s pedestrian zone, you will need to walk about 600 metres to Spiaggia Grande, where the hotel is located. For luggage transport, you can use the porter service (subject to a charge) located at the beginning of the pedestrian zone.
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How to get to the hotel by car?
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Coming from the North
From the Salerno-Reggio motorway, take the Vietri sul Mare exit and follow the coast through Cetara, Minori, Atrani, Amalfi and Praiano along an extremely narrow and winding road – one of the most picturesque in the world – until you reach Positano.
From Naples, the journey takes around an hour.
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Coming from the South
From the Salerno-Reggio motorway, take the Vietri sul Mare exit and follow the coast through Cetara, Minori, Atrani, Amalfi and Praiano along an extremely narrow and winding road – one of the most picturesque in the world – until you reach Positano.
Please call the hotel on +39 089 87 54 00 for information on partner car parks
Upon reaching the start of Positano’s pedestrian zone, you will need to walk about 600 metres to Spiaggia Grande, where the hotel is located. For luggage transport, you can use the porter service (subject to a charge) located at the beginning of the pedestrian zone.
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How to get to the hotel from Naples by Sea?
In summer, there are convenient sea connections by hydrofoil and ferry, leaving from Molo Beverello in Naples and arriving in Positano. To get to Molo Beverello from either Naples Capodichino Airport or Piazza Garibaldi Central Station, you can use the following transport options
- Alibus: from the airport, get off at the "Piazza Municipio"
- Autobus: from Piazza Garibaldi station, there are several public transport options connecting to Molo Beverello (bus 601 or R2)
- Taxi: to Molo Beverello
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What is the easiest way to get to the hotel if I’m arriving by boat?
Covo dei Saraceni is one of the most convenient hotels overall if you arrive by sea, as the hotel is located practically on the main beach. Boats, taxi boats, and ferries dock at the Positano pier, right next to Spiaggia Grande. The distance from the hotel to the pier is approximately 50–100 meters. If you have many bags, please notify us of your arrival to organize the porter service.
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Where is the hotel located? Is it close to the beach?
Yes, the hotel is located in the heart of Positano, right on Spiaggia Grande. The views from the hotel are simply breathtaking: you’ll have the whole of Positano Bay spread out before you, with its spectacular sea and stunning colours, and the distinctive pyramid-shaped cluster of houses. Positano is a small, charming village. The main square in Mulini is a 5-minute walk away. From Piazza dei Mulini, a small white and orange bus called INTERNO POSITANO departs every 30 minutes. The fare is €1.80 per person. Alternatively, there is always a taxi available from Mulini.
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Where can I find assistance with my luggage to get to the hotel in the pedestrian zone?
Please contact us if you need help with your luggage; we can arrange a porter service (for a fee) from Piazza dei Mulini to your hotel.